We want to make your experience as smooth as possible. Below is everything you need to know about how and when your order will be shipped.
Order Processing
All orders are processed and shipped within 1–3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email as soon as your order is on its way.
Domestic Shipping (Within Belgium)
Delivery Time: 5-10 business days
Shipping Cost: Calculated at checkout
Free Shipping: Orders over €150 / $170 qualify for free shipping
International Shipping
We ship worldwide
Delivery Time: Varies by destination. usually 7-12 days
Shipping Cost: Calculated at checkout
Customs fees or import taxes (if applicable) are the responsibility of the customer
Tracked Shipping
All shipments include tracking. You will receive a tracking number via email once your order has been dispatched. Please allow 24–48 hours for tracking information to update.
Shipping Issues
We are not responsible for delays caused by the shipping carrier, customs, or unforeseen circumstances. However, if your order is significantly delayed or lost, please contact us at info@racine-dor.com and we’ll help resolve the issue.
